I got a call from Suzuki dealership on Thursday that my motorcycle has arrived. I felt the salesman was so rude. The way he was talking to me was like as if he is doing me a favor by selling me the motorcycle. I have already paid half of the amount and the rest half was supposed to be paid after the motorcycle arrives. I informed them on Wednesday that I will be coming to pay on the 31st or 1st. The way he was talking to me was like you either take it or we have other customers who are willing to buy it. How unprofessional is that? Its not that this is the first place I have noticed this!! I have noticed this in a lot of big companies here in Kuwait.
The other day I recall I visited my shop in embarkiya and a lady came in and asked me are you the owner of this place. I replied back politely saying yes. She said your salesman is really rude. He has no manners how to treat customers. I felt so bad that I really told off the guy that next time I shouldn't be listening to any complains.
I believe a customer is a customer no matter how rude, good or bad they are we should always deal them in a very professional way. I feel there should be more communication and customer service training given to employees.