Tuesday, August 5, 2008
How do you feel with the situation when you can not use your ATM card for your purchases just because k-net is down all over Kuwait? Mark posted about it yesterday too.
I experienced it yesterday when I was at Costa in Keifan and my transaction got declined luckily I had cash on me. I am not a credit card person and never rely on them so for me its a big headache when Knet is out of order. Later in the evening I went to Suzuki to pay for my motorcycle and my transaction got declined again.
I finally go to the bank to withdraw the cash and for testing I just withdraw KD5. So my account should be KD5 less but no its KD10 less because of these errors. So its not just on the purchases its even withdrawing from the ATM machines. I call the bank and they advice me that its not just with me there are many other customers who have had the same issues. Thats just redicilous!!!!!! They promised me that I will get my money back in 24 hours but its been more than 48 hours and nothing done yet.
Update: I just called NBK and they are saying that people who have been over charged will get their money refunded by 5pm today!