Wtf KFH
I had the worse experience of my life I could ever have with a bank. Let me tell you before I start that there was a time when I used to fight and fight till I get my right and now is the time when I don't see a solution ahead I just get up and walk away.
So today I visited my local KFH branch with my fixed deposit certificates in hand to cancel the auto renewal. Once I got called I went to one of the customer service representatives and told him what I wanted him to do. The next thing I know is that he is stamping my certificates with a stamp labeled 'Canceled'. I looked at him doing that and thought that he is canceling them because I have asked them to cancel the auto renew and probably that was the procedure. Well I was WRONG!!!!
When he nearly finished I asked him that why did he stamp them with this stamp? He said because I asked him to cancel all my deposits. I was shocked... I explained him again and he apologised. Well I was like its OK and walked out.
Sitting in the car I called one of my good friends who is the manager of one of the other KFH branches. He asked me not to be nice with them. He said that they should pay for all my loses. I explained him that the amount is not too big and I should just forget it. He wasn't convinced and asked me to visit my branch again tomorrow and speak directly to the branch manager. He said regardless of the amount I shouldn't let it go so easily. I am really angry at them but I just cant be bothered to argue.
My personal experience says that all banks in Kuwait are screwed up big time with really un experienced staff and terrible customer service!
So today I visited my local KFH branch with my fixed deposit certificates in hand to cancel the auto renewal. Once I got called I went to one of the customer service representatives and told him what I wanted him to do. The next thing I know is that he is stamping my certificates with a stamp labeled 'Canceled'. I looked at him doing that and thought that he is canceling them because I have asked them to cancel the auto renew and probably that was the procedure. Well I was WRONG!!!!
When he nearly finished I asked him that why did he stamp them with this stamp? He said because I asked him to cancel all my deposits. I was shocked... I explained him again and he apologised. Well I was like its OK and walked out.
Sitting in the car I called one of my good friends who is the manager of one of the other KFH branches. He asked me not to be nice with them. He said that they should pay for all my loses. I explained him that the amount is not too big and I should just forget it. He wasn't convinced and asked me to visit my branch again tomorrow and speak directly to the branch manager. He said regardless of the amount I shouldn't let it go so easily. I am really angry at them but I just cant be bothered to argue.
My personal experience says that all banks in Kuwait are screwed up big time with really un experienced staff and terrible customer service!
Comments
They are!! and you shouldn't leave until you get all your rights back!
if everyone does that they'll just keep being careless ...
althu I know that i do that too :( and everyone else does ... but we have to change!
and im so sorry to hear that ..
go to them again tomorrow and let them sort things out !
Nemo: Lets see what I can do tomorrow!
P.ANONYMOUS: will talk to them tomorrow :)
fonzy: Its really sad to see that in such a country where people have millions in their accounts such a bad service.
♥ P-Ella ♥: You name it and they have dont all those mistakes ;/
i have NEVER had a problem with those guys, even though i've had a problem with nearly every other bank in kuwait
moo de3aya wallah, bs mn 9ij ma yga9roon!
ĐǻñĎõøðñ: I dont like them either!
♥ P-Ella ♥ : tell me about it!
Batoul A.: Well its not the same here..
Yara: I went to them for the same reason...and believe me I have often said this to myself that the reason they dont pick up the phone is because they have a Kashif and they see our number! I often call them and they say please wait sir then someone will hang up on my face and when I call back they wont answer ;/
this is an understatement lol they are even worse than that