I had the worse experience of my life I could ever have with a bank. Let me tell you before I start that there was a time when I used to fight and fight till I get my right and now is the time when I don't see a solution ahead I just get up and walk away.
So today I visited my local KFH branch with my fixed deposit certificates in hand to cancel the auto renewal. Once I got called I went to one of the customer service representatives and told him what I wanted him to do. The next thing I know is that he is stamping my certificates with a stamp labeled 'Canceled'. I looked at him doing that and thought that he is canceling them because I have asked them to cancel the auto renew and probably that was the procedure. Well I was WRONG!!!!
When he nearly finished I asked him that why did he stamp them with this stamp? He said because I asked him to cancel all my deposits. I was shocked... I explained him again and he apologised. Well I was like its OK and walked out.
Sitting in the car I called one of my good friends who is the manager of one of the other KFH branches. He asked me not to be nice with them. He said that they should pay for all my loses. I explained him that the amount is not too big and I should just forget it. He wasn't convinced and asked me to visit my branch again tomorrow and speak directly to the branch manager. He said regardless of the amount I shouldn't let it go so easily. I am really angry at them but I just cant be bothered to argue.
My personal experience says that all banks in Kuwait are screwed up big time with really un experienced staff and terrible customer service!