Salemanship...
I got a call from Suzuki dealership on Thursday that my motorcycle has arrived. I felt the salesman was so rude. The way he was talking to me was like as if he is doing me a favor by selling me the motorcycle. I have already paid half of the amount and the rest half was supposed to be paid after the motorcycle arrives. I informed them on Wednesday that I will be coming to pay on the 31st or 1st. The way he was talking to me was like you either take it or we have other customers who are willing to buy it. How unprofessional is that? Its not that this is the first place I have noticed this!! I have noticed this in a lot of big companies here in Kuwait.
The other day I recall I visited my shop in embarkiya and a lady came in and asked me are you the owner of this place. I replied back politely saying yes. She said your salesman is really rude. He has no manners how to treat customers. I felt so bad that I really told off the guy that next time I shouldn't be listening to any complains.
I believe a customer is a customer no matter how rude, good or bad they are we should always deal them in a very professional way. I feel there should be more communication and customer service training given to employees.
The other day I recall I visited my shop in embarkiya and a lady came in and asked me are you the owner of this place. I replied back politely saying yes. She said your salesman is really rude. He has no manners how to treat customers. I felt so bad that I really told off the guy that next time I shouldn't be listening to any complains.
I believe a customer is a customer no matter how rude, good or bad they are we should always deal them in a very professional way. I feel there should be more communication and customer service training given to employees.
Comments
there are good ones , bad ones and the ugly ofcourse !
Grey : LOL ;p
Amethyst: You shouldn't walk away its your right to get the best service!
Princess Famme: ME sales people...is someone screaming at me? ;p I am not the sales person :D
Well we all feel special when we are given priority but its just not the case in this part of the world!
وانا معاك في إرضاء العميل لأنك بدونه ماراح تشتغل
انا لو مكانك اشتكي عليه على الاقل يسمع كلمتين يبردون جبدي
no no not u my friend :$
I meant the one on the other side of the phone when you picked it up and you should have heard this "Dear Mr. AMU your motorbike has arrived and it's our pleasure to have served you, please visit us and we will be ready for you with lot's of extra Smiles, extra giveaways " won’t that be out of this world scenario !
Princess famme: thanks :) well that kinda service is what we all are looking for and if I get that then I would expect I am in one of the western countries but rarely here. Don't tell me you are a sales person testing my anger,hehe
i went to the honda dealership and i asked about a car on a sunday, I called them on Wednesday, and I went to the place on thursday.
I got a different price for all 3 times, inside the same week!!
but workwise, i deal with patients or "clients" ... and holy crap have i heard lies... you know you study all this stuff about how to deal with the clients in a top professional manner, but seriously there are people out there that are just trash its unbelievable!
Not anyone can be a salesman; they really need to have good people skills!
Aurous: so true..
A Journal Entry: I didnt want him to screw up with the motorcycle as there is no warranty on it!
Princess Famme: wohoo so we should send our employees over to you for training ;p
i was like " umm r u making fun of me" bss ma 36any wajh o he laughed i was about to smack him with my shoe..hes so rude i hate him ughhhh :(
bs tra next time a salesman is rude, talk to his boss. it should really teach him a lesson...5al atleast e7alel ma3asha!
So best thing to do is go there and flash ur money in their faces and act like a rich dude then they will respect you.
Last year i was getting an R1 but left the Yamaha showroom to TriStar for the same reason.
is2alni laish??
MAKO SERVICE QUALITY IN THE GCC