Final Update on my NBK Deposit
I received the below mentioned comment on my yesterdays post at 9:30AM today morning:
"Good day,
I was very concerned to read about your NBK ATM Depositing Machine claim dated 3rd & 9th of Aug 2009.
I totally agree with you that 1 week is not an acceptable time frame to respond & resolve a CDM claim & this is neither NBK standards nor the promise of good service to our customers.
Thank you for your patience and please accept our sincere apologies for any inconvenience caused.
I need more info from your side but for privacy reasons I cannot ask you to send details via email so please contact me on 225xxxxx
Sincere Regards
NBK-Customer Care Management"
I quickly picked up the phone and dialed the number. To my surprise I was heard by a very nice gentleman Mr. W H from NBK. I explained him the issue and he promised to give me a call before 1:00pm today with an update.
At 11:45AM I received a call again that my money will be deposited today in my account. 9 minutes later I receive a msg on my phone and the money is there.
Thank You Mr. W H. I really appreciate your support on this issue. Thank You NBK as I am a happy customer now :)
Blogsphere Rocks!!!
"Good day,
I was very concerned to read about your NBK ATM Depositing Machine claim dated 3rd & 9th of Aug 2009.
I totally agree with you that 1 week is not an acceptable time frame to respond & resolve a CDM claim & this is neither NBK standards nor the promise of good service to our customers.
Thank you for your patience and please accept our sincere apologies for any inconvenience caused.
I need more info from your side but for privacy reasons I cannot ask you to send details via email so please contact me on 225xxxxx
Sincere Regards
NBK-Customer Care Management"
I quickly picked up the phone and dialed the number. To my surprise I was heard by a very nice gentleman Mr. W H from NBK. I explained him the issue and he promised to give me a call before 1:00pm today with an update.
At 11:45AM I received a call again that my money will be deposited today in my account. 9 minutes later I receive a msg on my phone and the money is there.
Thank You Mr. W H. I really appreciate your support on this issue. Thank You NBK as I am a happy customer now :)
Blogsphere Rocks!!!
Comments
good to hear that bro!
remember flous il7laaal mat'6eee3
"a bank that you know and trust"... not really, I do feel that the bank treats his customers as a bunch of thieves.